{"product_id":"9780071806305-driven-to-delight-delivering-world-class-customer-experience-the-mercedes-benz-way","title":"Michelli Joseph Phd - Driven To Delight: Delivering World - Class Customer Experience The Mercedes - Benz Way - Hardcover","description":"Binding: Hardcover\u003cbr\u003e\nDescription: A firsthand look at how Mercedes - Benz transformed itself into a best - in - class customer - obsessed organization. Driven to Delight offers an exclusive behind - the - scenes look at CEO Steve Cannon and his leadership team's ambitious multi - pronged strategy to elevate the company's customer experience to best - in - class across all brands and industries. The author reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes - Benz through their strategic vision Driven to Delight. Nowhere else can you find this in - depth all - access look at senior leadership's vision strategy and tactical steps to create and sustain the wide - sweeping actions needed to deliver a customer experience that lives up to the company's brand promise the best or nothing.\u003cbr\u003e\nTitle: Driven To Delight: Delivering World - Class Customer Experience The Mercedes - Benz Way\u003cbr\u003e\nAuthor(s): Michelli Joseph Phd\u003cbr\u003e\nPublisher: Mcgraw - Hill Education - Europe\u003cbr\u003e\nBarcode: 9780071806305\u003cbr\u003e\nPages: 304 Pages, 0 Illustrations, Unspecified\u003cbr\u003e\nPublication Date: 12\/8\/2015\u003cbr\u003e\nCategory: Road Vehicle Manufacturing Industry","brand":"Michelli Joseph Phd","offers":[{"title":"Default Title","offer_id":49591121150257,"sku":"IN-G-9780071806305","price":31.27,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0644\/6759\/9594\/files\/9780071806305.jpg?v=1753218499","url":"https:\/\/bookdelivered.com\/products\/9780071806305-driven-to-delight-delivering-world-class-customer-experience-the-mercedes-benz-way","provider":"Book Delivered","version":"1.0","type":"link"}