{"product_id":"9780716023982-how-to-manage-difficult-people-proven-strategies-for-dealing-with-challenging-behaviour-at-work","title":"Fairweather Alan - How To Manage Difficult People Proven Strategies For Dealing With Challenging Behaviour At Work - Paperback","description":"Binding: Paperback\u003cbr\u003e\nDescription: Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day - to - day basis. This book will show you how to: - Defuse and deal with difficult customers both on the phone and face to face; - Manage problems with colleagues in the workplace including a manipulative boss; - Handle difficult day - to - day interactions with any people we come into contact anywhere; - Identify and manage behaviours which can turn a person into a problem ; Improve necessary listening and communication skills; - Increase self confidence and develop rapport building skills. This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself build your confidence and use these techniques then you ll make your life a whole lot easier.\u003cbr\u003e\nTitle: How To Manage Difficult People Proven Strategies For Dealing With Challenging Behaviour At Work\u003cbr\u003e\nAuthor(s): Fairweather Alan\u003cbr\u003e\nPublisher: Little Brown Book Group\u003cbr\u003e\nBarcode: 9780716023982\u003cbr\u003e\nPages: 224 Pages\u003cbr\u003e\nPublication Date: 5\/15\/2014\u003cbr\u003e\nCategory: Management: Leadership \u0026amp; Motivation","brand":"Fairweather Alan","offers":[{"title":"Default Title","offer_id":49596989440305,"sku":"IN-G-9780716023982","price":24.5,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0644\/6759\/9594\/files\/9780716023982.jpg?v=1754891434","url":"https:\/\/bookdelivered.com\/products\/9780716023982-how-to-manage-difficult-people-proven-strategies-for-dealing-with-challenging-behaviour-at-work","provider":"Book Delivered","version":"1.0","type":"link"}