{"product_id":"9781423145844-be-our-guest-10th-anniversary-updated-edition-perfecting-the-art-of-customer-service","title":"Kinni Ted - Be Our Guest (10th Anniversary Updated Edition) Perfecting The Art Of Customer Service - Hardcover","description":"Binding: Hardcover\u003cbr\u003e\nDescription: Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now in honour of the 10th anniversary of the original BE OUR Guest Disney Institute is revealing even more of the business behind the magic of customer service. In this updated edition BE OUR Guest highlights the successes many of these companies have achieved plus key processes and best practices that have made Disney a trusted and revered brand around the world for more than 85 years.\u003cbr\u003e\nTitle: Be Our Guest (10th Anniversary Updated Edition) Perfecting The Art Of Customer Service\u003cbr\u003e\nAuthor(s): Kinni Ted, Wendy Lefkon\u003cbr\u003e\nPublisher: Disney Book Publishing Inc.\u003cbr\u003e\nBarcode: 9781423145844\u003cbr\u003e\nPages: 224 Pages\u003cbr\u003e\nPublication Date: 11\/8\/2011\u003cbr\u003e\nCategory: Customer Services","brand":"Kinni Ted","offers":[{"title":"Default Title","offer_id":49616470147377,"sku":"IN-G-9781423145844","price":20.29,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0644\/6759\/9594\/files\/9781423145844.jpg?v=1724625193","url":"https:\/\/bookdelivered.com\/products\/9781423145844-be-our-guest-10th-anniversary-updated-edition-perfecting-the-art-of-customer-service","provider":"Book Delivered","version":"1.0","type":"link"}