{"product_id":"9781780172507-business-relationship-manager-careers-in-it-service-management","title":"Brewster Ernest - Business Relationship Manager Careers In It Service Management - Paperback","description":"Binding: Paperback\u003cbr\u003e\nDescription: Business relationship management (BRM) is central to all aspects of an organisation's interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between a service provider and customer. This highly accessible book gives an excellent introduction to the role of a BRM manager covering areas such as purpose required skills responsibilities interface and career progression as well as tools standards and frameworks related to the role.\u003cbr\u003e\nTitle: Business Relationship Manager Careers In It Service Management\u003cbr\u003e\nAuthor(s): Brewster Ernest\u003cbr\u003e\nPublisher: Bcs Learning \u0026amp; Development Limited\u003cbr\u003e\nBarcode: 9781780172507\u003cbr\u003e\nPages: 190 Pages\u003cbr\u003e\nPublication Date: 6\/30\/2014\u003cbr\u003e\nSeries: BCS Guides to IT Roles\u003cbr\u003e\nCategory: Information Technology: General","brand":"Brewster Ernest","offers":[{"title":"Default Title","offer_id":49623228645681,"sku":"IN-G-9781780172507","price":29.13,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0644\/6759\/9594\/files\/9781780172507.jpg?v=1724777803","url":"https:\/\/bookdelivered.com\/products\/9781780172507-business-relationship-manager-careers-in-it-service-management","provider":"Book Delivered","version":"1.0","type":"link"}