Michelli Joseph Phd
Michelli Joseph Phd - Driven To Delight: Delivering World - Class Customer Experience The Mercedes - Benz Way - Hardcover
Michelli Joseph Phd - Driven To Delight: Delivering World - Class Customer Experience The Mercedes - Benz Way - Hardcover
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Binding: Hardcover
Description: A firsthand look at how Mercedes - Benz transformed itself into a best - in - class customer - obsessed organization. Driven to Delight offers an exclusive behind - the - scenes look at CEO Steve Cannon and his leadership team's ambitious multi - pronged strategy to elevate the company's customer experience to best - in - class across all brands and industries. The author reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes - Benz through their strategic vision Driven to Delight. Nowhere else can you find this in - depth all - access look at senior leadership's vision strategy and tactical steps to create and sustain the wide - sweeping actions needed to deliver a customer experience that lives up to the company's brand promise the best or nothing.
Title: Driven To Delight: Delivering World - Class Customer Experience The Mercedes - Benz Way
Author(s): Michelli Joseph Phd
Publisher: Mcgraw - Hill Education - Europe
Barcode: 9780071806305
Pages: 304 Pages, 0 Illustrations, Unspecified
Publication Date: 12/8/2015
Category: Road Vehicle Manufacturing Industry
Description: A firsthand look at how Mercedes - Benz transformed itself into a best - in - class customer - obsessed organization. Driven to Delight offers an exclusive behind - the - scenes look at CEO Steve Cannon and his leadership team's ambitious multi - pronged strategy to elevate the company's customer experience to best - in - class across all brands and industries. The author reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes - Benz through their strategic vision Driven to Delight. Nowhere else can you find this in - depth all - access look at senior leadership's vision strategy and tactical steps to create and sustain the wide - sweeping actions needed to deliver a customer experience that lives up to the company's brand promise the best or nothing.
Title: Driven To Delight: Delivering World - Class Customer Experience The Mercedes - Benz Way
Author(s): Michelli Joseph Phd
Publisher: Mcgraw - Hill Education - Europe
Barcode: 9780071806305
Pages: 304 Pages, 0 Illustrations, Unspecified
Publication Date: 12/8/2015
Category: Road Vehicle Manufacturing Industry
