Gilligan Timothy - Communication The Cleveland Clinic Way: How To Drive A Relationship - Centered Strategy For Exceptional Patient Experience - Hardcover

Binding: Hardcover
Description: Put relationship - centered communication at the forefront of care Today physicians face a hypercompetitive marketplace in which they must meet unique and complex patient needs as efficiently as possible. But in a culture prioritizing clinical outcomes above all there can be a tendency to lose sight of one of the most critical aspects of providing effective care: the communication skills that build and foster physician - patient relationships. Studies have shown that good communication between doctors and patients and among all caregivers who interface with patients directly results in better clinical outcomes reduced costs greater patient satisfaction and lower rates of physician burnout. In Communication the Cleveland Clinic Way Dr. Adrienne Boissy and her team tell the story of how Cleveland Clinic created and applied the R. E. D. E. to Communicate: Foundations of Healthcare program making the world - renowned hospital system a leader in relationship - centered care. They provide a step - by - step guide for healthcare leaders and decision - makers to design develop and implement communication skills training in their own institutions. Learn how to: Craft an effective colleague - supported communication skills program to include veteran physicians residents and medical students Leverage creative program design and data transparency to engage and facilitate staff physicians and advanced care providers Identify common misperceptions and myths in healthcare communication and respond to them successfully Cultivate a true sense of empathy with patients and fellow caregivers alike while maintaining professionalism In a field where difficult conversations and stressful relationships are commonplace clinicians need a structured approach to enable them to deliver the best care possible. Communication the Cleveland Clinic Way is the blueprint for establishing a relationship - centered program that will improve patient experience reinvigorate doctors passion for their work and elevate any organization.
Title: Communication The Cleveland Clinic Way: How To Drive A Relationship - Centered Strategy For Exceptional Patient Experience
Author(s): Gilligan Timothy
Publisher: Mcgraw - Hill Education - Europe
Barcode: 9780071845342
Pages: 288 Pages, 15 Illustrations, Unspecified
Publication Date: 5/4/2016
Category: Doctor/Patient Relationship