Adams Rick - Practical Customer Success Management A Best Practice Framework For Rapid Generation Of Customer Success - Hardcover

Binding: Hardcover
Description: Practical Customer Success Management is a complete "handbook for CS Ms" written by a customer success expert who has coached and trained many hundreds of customer success managers across the globe. The book is aimed at increasing both productivity and consistency of quality of output for customer success managers of all levels from relative newcomers through to seasoned professionals. The book is highly practical in nature and is packed full of good humored but very direct advice and assistance for dealing with exactly the types of real world situations CS Ms face every day. Practical Customer Success Management provides a simple - to - follow best practice framework that explains what the core customer success management steps are at each stage of the customer journey to business outcome success and in what circumstances to apply those steps. It describes and explains which situations each step applies to and provides recommendations for activities or tasks that the CSM can perform to complete each step together with detailed explanations and step - by - step guidance for successfully completing each activity or task. Included in this book is an entire suite of tools and templates that enable rapid completion of each task and ensure consistency of approach both across multiple customer engagements and by multiple CS Ms within a team. Each tool's use is clearly explained within the book and CS Ms are able to adapt and customize the tools to suit their own specific needs as they see fit.
Title: Practical Customer Success Management A Best Practice Framework For Rapid Generation Of Customer Success
Author(s): Adams Rick
Publisher: Taylor & Francis Ltd
Barcode: 9780367182762
Pages: 246 Pages, 47 Tables, Black And White; 20 Illustrations, Black And White
Publication Date: 6/24/2019
Category: Customer Services