Meehan Sean (Imd)
Meehan Sean (Imd) - Beyond The Familiar Long - Term Growth Through Customer Focus And Innovation - Hardcover
Meehan Sean (Imd) - Beyond The Familiar Long - Term Growth Through Customer Focus And Innovation - Hardcover
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Binding: Hardcover
Description: Strong customer - focused companies have a clear relevant promise which they obsessively deliver day - in day - out. At the same time they relentlessly drive the market by evolving the offer in the face of market developments and opportunities. Because they meet customer needs better than the competition again and again they are able to generate sustainable profitable market - leading organic growth. The problem the book addresses is how to achieve this. The authors identify five key steps using their framework for success: Offer a clear relevant customer promise Build customer trust by reliably delivering that promise Continuously improve the promise while still reliably delivering it Drive the market by innovating beyond the familiar Support all this with an open organization that promotes frank discussion based on clear facts and market feedback. Above all the book runs counter to the fashionable claim that the starting - point for business success should be to find a 'blue - sky' 'out - of - the - box breakthrough innovation. Barwise and Meehan use many compelling cases to illustrate how managers can find ways within their existing network and organization to achieve long term growth.
Title: Beyond The Familiar Long - Term Growth Through Customer Focus And Innovation
Author(s): Meehan Sean (Imd)
Publisher: John Wiley & Sons Inc
Barcode: 9780470976319
Pages: 184 Pages
Publication Date: 3/11/2011
Category: Customer Services
Description: Strong customer - focused companies have a clear relevant promise which they obsessively deliver day - in day - out. At the same time they relentlessly drive the market by evolving the offer in the face of market developments and opportunities. Because they meet customer needs better than the competition again and again they are able to generate sustainable profitable market - leading organic growth. The problem the book addresses is how to achieve this. The authors identify five key steps using their framework for success: Offer a clear relevant customer promise Build customer trust by reliably delivering that promise Continuously improve the promise while still reliably delivering it Drive the market by innovating beyond the familiar Support all this with an open organization that promotes frank discussion based on clear facts and market feedback. Above all the book runs counter to the fashionable claim that the starting - point for business success should be to find a 'blue - sky' 'out - of - the - box breakthrough innovation. Barwise and Meehan use many compelling cases to illustrate how managers can find ways within their existing network and organization to achieve long term growth.
Title: Beyond The Familiar Long - Term Growth Through Customer Focus And Innovation
Author(s): Meehan Sean (Imd)
Publisher: John Wiley & Sons Inc
Barcode: 9780470976319
Pages: 184 Pages
Publication Date: 3/11/2011
Category: Customer Services
