Curtin Steve - Delight Your Customers 7 Simple Ways To Raise Your Customer Service From Ordinary To Extraordinary - Paperback

Binding: Paperback
Description: Discover the hidden ways to raise your organizations customer service experiences from ordinary to extraordinary. If you want to know how strong your company's customer service is ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job - - to create delighted customers who will be less price sensitive have higher repurchase rates and enthusiastically recommend the company or brand to others. The latter should be every employee's highest priority because when it's not your customers are merely the recipients of a transaction not an experience and transactions do not make for a lasting impression or inspire loyalty. In Delight Your Customers customer service expert Steve Curtin makes a compelling case that customer service managers need to shift from monitoring service activities to modeling recognizing and reinforcing the behaviors that create happy and returning customers. Things such as: Expressing genuine interest Offering sincere compliments Sharing unique knowledge Conveying authentic enthusiasm Providing pleasant surprises Delivering service heroics when needed Simply based on their own personal experiences everyone knows that great customer service is rare. So why wouldn t you want to provide a unique caring and beneficial experience for all your customers to rave about with others? With the real - world stories examples and strategies shared in Delight Your Customers you can take the customer service experience you offer from ordinary to extraordinary.
Title: Delight Your Customers 7 Simple Ways To Raise Your Customer Service From Ordinary To Extraordinary
Author(s): Curtin Steve
Publisher: Harpercollins Focus
Barcode: 9780814432808
Pages: 208 Pages
Publication Date: 6/11/2013
Category: Customer Services