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Pickens Allison
The Customer Success Economy Why Every Aspect Of Your Business Model Needs A Paradigm Shift
The Customer Success Economy Why Every Aspect Of Your Business Model Needs A Paradigm Shift
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Binding: Hardcover
Description: If leaders aren't integrating their digital offerings into a philosophy of Customer Success they will be defeated in the next decade because technical excellence and other traditional competitive advantages are becoming too easy to imitate. The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts leadership roles responsibilities and strategies so the whole company works together in total service to the customer. Shows leaders how their digital implementations will make them more Amazon - like Helps you deliver recurring revenue Shows you how to embrace customer retention Demonstrates the importance of "churning" less Get that competitive advantage in the most relevant and important arena today making and cultivating happy customers.
Title: The Customer Success Economy Why Every Aspect Of Your Business Model Needs A Paradigm Shift
Author(s): Pickens Allison
Publisher: John Wiley & Sons Inc
Barcode: 9781119572763
Pages: 384 Pages
Publication Date: 5/19/2020
Category: Customer Services
Description: If leaders aren't integrating their digital offerings into a philosophy of Customer Success they will be defeated in the next decade because technical excellence and other traditional competitive advantages are becoming too easy to imitate. The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts leadership roles responsibilities and strategies so the whole company works together in total service to the customer. Shows leaders how their digital implementations will make them more Amazon - like Helps you deliver recurring revenue Shows you how to embrace customer retention Demonstrates the importance of "churning" less Get that competitive advantage in the most relevant and important arena today making and cultivating happy customers.
Title: The Customer Success Economy Why Every Aspect Of Your Business Model Needs A Paradigm Shift
Author(s): Pickens Allison
Publisher: John Wiley & Sons Inc
Barcode: 9781119572763
Pages: 384 Pages
Publication Date: 5/19/2020
Category: Customer Services