Klaus Philipp
Klaus Philipp - Measuring Customer Experience How To Develop And Execute The Most Profitable Customer Experience Strategies - Hardcover
Klaus Philipp - Measuring Customer Experience How To Develop And Execute The Most Profitable Customer Experience Strategies - Hardcover
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Binding: Hardcover
Description: Now more than ever customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data this book offers a simple but thorough guide on how to master the challenges of the market and how to deliver superior performance through effective customer experience management.
Title: Measuring Customer Experience How To Develop And Execute The Most Profitable Customer Experience Strategies
Author(s): Klaus Philipp
Publisher: Palgrave Macmillan
Barcode: 9781137375452
Pages: 166 Pages, Xiv, 166 P.
Publication Date: 12/4/2014
Category: Customer Services
Description: Now more than ever customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data this book offers a simple but thorough guide on how to master the challenges of the market and how to deliver superior performance through effective customer experience management.
Title: Measuring Customer Experience How To Develop And Execute The Most Profitable Customer Experience Strategies
Author(s): Klaus Philipp
Publisher: Palgrave Macmillan
Barcode: 9781137375452
Pages: 166 Pages, Xiv, 166 P.
Publication Date: 12/4/2014
Category: Customer Services
