Kinni Ted
Kinni Ted - Be Our Guest (10th Anniversary Updated Edition) Perfecting The Art Of Customer Service - Hardcover
Kinni Ted - Be Our Guest (10th Anniversary Updated Edition) Perfecting The Art Of Customer Service - Hardcover
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Binding: Hardcover
Description: Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now in honour of the 10th anniversary of the original BE OUR Guest Disney Institute is revealing even more of the business behind the magic of customer service. In this updated edition BE OUR Guest highlights the successes many of these companies have achieved plus key processes and best practices that have made Disney a trusted and revered brand around the world for more than 85 years.
Title: Be Our Guest (10th Anniversary Updated Edition) Perfecting The Art Of Customer Service
Author(s): Kinni Ted, Wendy Lefkon
Publisher: Disney Book Publishing Inc.
Barcode: 9781423145844
Pages: 224 Pages
Publication Date: 11/8/2011
Category: Customer Services
Description: Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now in honour of the 10th anniversary of the original BE OUR Guest Disney Institute is revealing even more of the business behind the magic of customer service. In this updated edition BE OUR Guest highlights the successes many of these companies have achieved plus key processes and best practices that have made Disney a trusted and revered brand around the world for more than 85 years.
Title: Be Our Guest (10th Anniversary Updated Edition) Perfecting The Art Of Customer Service
Author(s): Kinni Ted, Wendy Lefkon
Publisher: Disney Book Publishing Inc.
Barcode: 9781423145844
Pages: 224 Pages
Publication Date: 11/8/2011
Category: Customer Services
