Jaffe David
Jaffe David - The Frictionless Organization Deliver Great Customer Experiences With Less Effort - Hardcover
Jaffe David - The Frictionless Organization Deliver Great Customer Experiences With Less Effort - Hardcover
Books
Regular price
$23.43 USD
Regular price
Sale price
$23.43 USD
Unit price
per
Shipping calculated at checkout.
Couldn't load pickup availability
Binding: Hardcover
Description: Learn how frictionless organizations cut costs grow revenue and create loyal fans by creating products and services that work so well their customers never have to contact them for the wrong reasons. This book will help any customer - facing organization deliver better customer experiences save money and increase revenue. Veteran customer service experts Bill Price and David Jaffe coauthors of the bestseller The Best Service Is No Service explain how organizations can design products sales and support so that customer effort is reduced or better still removed. This simplicity for the customer is what Price and Jaffe call frictionless. The book defines a straightforward methodology drawing on more than thirty practical examples from leading companies across four continents. The approach provides a radically different way for the whole business to focus on the customer experience. It explains how any organization can look at all customer interactions as potential opportunities for improvement and question whether they are helpful or represent symptoms of friction. Lower friction innovators are disrupting established businesses in every industry. This detailed guide shows how any business from start - ups to major multinational corporations can remove friction. Being frictionless has become a strategic necessity and now this strategy is available to any organization.
Title: The Frictionless Organization Deliver Great Customer Experiences With Less Effort
Author(s): Jaffe David
Publisher: Berrett - Koehler Publishers
Barcode: 9781523000142
Pages: 288 Pages
Publication Date: 6/21/2022
Category: Business & Management
Description: Learn how frictionless organizations cut costs grow revenue and create loyal fans by creating products and services that work so well their customers never have to contact them for the wrong reasons. This book will help any customer - facing organization deliver better customer experiences save money and increase revenue. Veteran customer service experts Bill Price and David Jaffe coauthors of the bestseller The Best Service Is No Service explain how organizations can design products sales and support so that customer effort is reduced or better still removed. This simplicity for the customer is what Price and Jaffe call frictionless. The book defines a straightforward methodology drawing on more than thirty practical examples from leading companies across four continents. The approach provides a radically different way for the whole business to focus on the customer experience. It explains how any organization can look at all customer interactions as potential opportunities for improvement and question whether they are helpful or represent symptoms of friction. Lower friction innovators are disrupting established businesses in every industry. This detailed guide shows how any business from start - ups to major multinational corporations can remove friction. Being frictionless has become a strategic necessity and now this strategy is available to any organization.
Title: The Frictionless Organization Deliver Great Customer Experiences With Less Effort
Author(s): Jaffe David
Publisher: Berrett - Koehler Publishers
Barcode: 9781523000142
Pages: 288 Pages
Publication Date: 6/21/2022
Category: Business & Management
