Holtz Victoria
Holtz Victoria - A Complaint Is A Gift Workbook 101 Activities Exercises And Tools To Learn From Critical Feedback And Recover Customer Loyalty - Paperback
Holtz Victoria - A Complaint Is A Gift Workbook 101 Activities Exercises And Tools To Learn From Critical Feedback And Recover Customer Loyalty - Paperback
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Binding: Paperback
Description: Based on the bestselling A Complaint Is a Gift (over 275,000 copies sold) this accompanying workbook offers actionable tools that help individuals and organizations transform even the most extreme complaints into gifts that drive their business forward. A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged denied or buried but are instead valuable pieces of feedback not to mention your best bargain in market research. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products service style and market focus. Most importantly complaints that are well received create customer loyalty. Built to be interactive and immersive the workbook teaches a set of practices approaches and tools that anyone can use to navigate fraught customer - facing interactions. It allows readers to practice Janelle Barlow's updated more efficient three - step formula and enables employees to handle complaints with increased emotional resilience rather than taking them as personal attacks. A Complaint Is a Gift Workbook is packed with the necessary tools to view and treat complaints as a source of innovative ideas that can transform your business.
Title: A Complaint Is A Gift Workbook 101 Activities Exercises And Tools To Learn From Critical Feedback And Recover Customer Loyalty
Author(s): Holtz Victoria
Publisher: Berrett - Koehler Publishers
Barcode: 9781523002979
Pages: 192 Pages
Publication Date: 11/8/2022
Category: Business & Management
Description: Based on the bestselling A Complaint Is a Gift (over 275,000 copies sold) this accompanying workbook offers actionable tools that help individuals and organizations transform even the most extreme complaints into gifts that drive their business forward. A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged denied or buried but are instead valuable pieces of feedback not to mention your best bargain in market research. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products service style and market focus. Most importantly complaints that are well received create customer loyalty. Built to be interactive and immersive the workbook teaches a set of practices approaches and tools that anyone can use to navigate fraught customer - facing interactions. It allows readers to practice Janelle Barlow's updated more efficient three - step formula and enables employees to handle complaints with increased emotional resilience rather than taking them as personal attacks. A Complaint Is a Gift Workbook is packed with the necessary tools to view and treat complaints as a source of innovative ideas that can transform your business.
Title: A Complaint Is A Gift Workbook 101 Activities Exercises And Tools To Learn From Critical Feedback And Recover Customer Loyalty
Author(s): Holtz Victoria
Publisher: Berrett - Koehler Publishers
Barcode: 9781523002979
Pages: 192 Pages
Publication Date: 11/8/2022
Category: Business & Management
