Saperstein Jeff
Saperstein Jeff - Applying Service Science In Business - Paperback
Saperstein Jeff - Applying Service Science In Business - Paperback
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Binding: Paperback
Description: Business paradigm shifts are rare. However the shift to a services - dominant economy and to services - dominant value creation genuinely merits the designation. Almost 80% of GDP in developed economies is attributable to services and some economists regard products as merely the physical embodiment of service delivery. Yet today's business analysis business management business organization business processes and business education emerged from manufacturing - dominant logic; the principles of service are often under - served and poorly understood. This results in lost opportunities for growth. Service Science Management and Engineering (SSME) has been slowly bubbling up and building learning and knowledge in academia for 30 years with an acceleration in the last ten years. The disciplines principles insights and tools of SSME are now ready to transition to the mainstream business world with transformative effect. . This book expounds the six principles of Service Science including the all - important principle of value co - creation (between the producer and the customer the employee and the hierarchy etc). The book contains compelling examples and clear direction for application. It describes the tools for application of the principles from modular business architecture (a new form of business organization to achieve absolute advantage) to the global mobile and social business tools that establish scalable platforms for fast efficient growth in the service economy for Globally Integrated Enterprises - - large and small/medium enterprises (SME). Service Science as a field of academic study and research is supported by 30 years of learning. This book brings this knowledge firmly into the business mainstream addressing both the Why and the How' and incorporating the tools for action.
Title: Applying Service Science In Business
Author(s): Saperstein Jeff
Publisher: Business Expert Press
Barcode: 9781606496626
Pages: 200 Pages
Publication Date: 1/24/2014
Category: Management & Management Techniques
Description: Business paradigm shifts are rare. However the shift to a services - dominant economy and to services - dominant value creation genuinely merits the designation. Almost 80% of GDP in developed economies is attributable to services and some economists regard products as merely the physical embodiment of service delivery. Yet today's business analysis business management business organization business processes and business education emerged from manufacturing - dominant logic; the principles of service are often under - served and poorly understood. This results in lost opportunities for growth. Service Science Management and Engineering (SSME) has been slowly bubbling up and building learning and knowledge in academia for 30 years with an acceleration in the last ten years. The disciplines principles insights and tools of SSME are now ready to transition to the mainstream business world with transformative effect. . This book expounds the six principles of Service Science including the all - important principle of value co - creation (between the producer and the customer the employee and the hierarchy etc). The book contains compelling examples and clear direction for application. It describes the tools for application of the principles from modular business architecture (a new form of business organization to achieve absolute advantage) to the global mobile and social business tools that establish scalable platforms for fast efficient growth in the service economy for Globally Integrated Enterprises - - large and small/medium enterprises (SME). Service Science as a field of academic study and research is supported by 30 years of learning. This book brings this knowledge firmly into the business mainstream addressing both the Why and the How' and incorporating the tools for action.
Title: Applying Service Science In Business
Author(s): Saperstein Jeff
Publisher: Business Expert Press
Barcode: 9781606496626
Pages: 200 Pages
Publication Date: 1/24/2014
Category: Management & Management Techniques
