Sansbury John
Sansbury John - Service Level Manager Careers In It Service Management - Paperback
Sansbury John - Service Level Manager Careers In It Service Management - Paperback
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Binding: Paperback
Description: The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish negotiate manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose required skills responsibilities interface and career progression as well as tools standards and frameworks related to the role.
Title: Service Level Manager Careers In It Service Management
Author(s): Sansbury John
Publisher: Bcs Learning & Development Limited
Barcode: 9781780172941
Pages: 152 Pages
Publication Date: 7/31/2017
Series: BCS Guides to IT Roles
Category: Advice On Careers & Achieving Success
Description: The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish negotiate manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose required skills responsibilities interface and career progression as well as tools standards and frameworks related to the role.
Title: Service Level Manager Careers In It Service Management
Author(s): Sansbury John
Publisher: Bcs Learning & Development Limited
Barcode: 9781780172941
Pages: 152 Pages
Publication Date: 7/31/2017
Series: BCS Guides to IT Roles
Category: Advice On Careers & Achieving Success
