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Seddon John
The Whitehall Effect How Whitehall Became The Enemy Of Great Public Services And What We Can Do About It
The Whitehall Effect How Whitehall Became The Enemy Of Great Public Services And What We Can Do About It
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Binding: Paperback
Description: The free market has become the accepted model for the public sector. Politicians on all sides compete to spread the gospel. And so in the UK and elsewhere there's been massive investment in public sector 'improvement' 'customer choice has been increased and new targets have been set and refined. But our experience is that things haven't changed much. This is because governments have invested in the wrong things. Belief in targets incentives and inspection; belief in economies of scale and shared back - office services; belief in 'deliverology these are all wrong - headed ideas and yet they have underpinned this government's attempts to reform the public sector. In this much - talked - about book John Seddon dissects the changes that have been made in a range of services including housing benefits social care and policing. His descriptions beggar belief though they would be funnier if it wasn't our money that was being wasted. In place of the current mess he advocates a Systems Thinking approach where individuals come first waste is reduced and responsibility replaces blame. It's an approach that is proven successful and relatively cheap - and one that governments around the world and their advisers need to adopt urgently.
Title: The Whitehall Effect How Whitehall Became The Enemy Of Great Public Services And What We Can Do About It
Author(s): Seddon John
Publisher: Triarchy Press
Barcode: 9781909470477
Pages: Black & White Illustrations
Publication Date: 11/5/2014
Category: Regional Studies
Description: The free market has become the accepted model for the public sector. Politicians on all sides compete to spread the gospel. And so in the UK and elsewhere there's been massive investment in public sector 'improvement' 'customer choice has been increased and new targets have been set and refined. But our experience is that things haven't changed much. This is because governments have invested in the wrong things. Belief in targets incentives and inspection; belief in economies of scale and shared back - office services; belief in 'deliverology these are all wrong - headed ideas and yet they have underpinned this government's attempts to reform the public sector. In this much - talked - about book John Seddon dissects the changes that have been made in a range of services including housing benefits social care and policing. His descriptions beggar belief though they would be funnier if it wasn't our money that was being wasted. In place of the current mess he advocates a Systems Thinking approach where individuals come first waste is reduced and responsibility replaces blame. It's an approach that is proven successful and relatively cheap - and one that governments around the world and their advisers need to adopt urgently.
Title: The Whitehall Effect How Whitehall Became The Enemy Of Great Public Services And What We Can Do About It
Author(s): Seddon John
Publisher: Triarchy Press
Barcode: 9781909470477
Pages: Black & White Illustrations
Publication Date: 11/5/2014
Category: Regional Studies