Eddy Bill
Eddy Bill - Biff Quick Responses To High - Conflict People Their Personal Attacks Hostile Email And Social Media Meltdowns - Paperback
Eddy Bill - Biff Quick Responses To High - Conflict People Their Personal Attacks Hostile Email And Social Media Meltdowns - Paperback
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Description: BIFF IS A GAME Changer FOR Communicating WITH People WITH HIGH Conflict Personalities We live in an age of rapid change and instant communication. We also live in a Culture of Blame and Disrespect creating a need to manage our responses to high conflict people (HC Ps). A BIFF Response can be applied in any communication anywhere: in an email a text message on social media or in a letter. It can be used at work earning you respect and success. It can help you get along with difficult family members friends neighbors and others anywhere in your life. BIFF was designed to protect you and your reputation by responding quickly and civilly to people who treat you rudely while being reasonable in return. BIFF stands for Brief Informative Friendly and Firm. A BIFF response is easy to remember but hard to do. It takes practice! This first book in the Conflict Communication Series is for anyone dealing with high conflict written communications. Complete with instructions in the four - step BIFF method and numerous practical examples readers will learn the intricacies of stopping the back - and - forth messages and ultimately contain the conflict. (If you need to use BIFF with a co - parent BIFF for Co Parent Communication is just for you! And BIFF at Work is perfect for workplace communication.) This Second Edition includes a new chapter on Coaching for BIFF Responses. Anyone can use this coaching method to help someone else with a BIFF communication by asking 10 simple questions to make it even more effective. Then learn the EAR Statement technique in Calming Upset People with EAR for communicating in person (verbally) in high - conflict situations or with any upset person. An EAR Statement can calm an angry or upset person in seconds!
Title: Biff Quick Responses To High - Conflict People Their Personal Attacks Hostile Email And Social Media Meltdowns
Author(s): Eddy Bill
Publisher: Hci Press
Barcode: 9781936268726
Pages: 176 Pages, Illustrations, Unspecified
Publication Date: 9/16/2014
Category: Popular Psychology
Description: BIFF IS A GAME Changer FOR Communicating WITH People WITH HIGH Conflict Personalities We live in an age of rapid change and instant communication. We also live in a Culture of Blame and Disrespect creating a need to manage our responses to high conflict people (HC Ps). A BIFF Response can be applied in any communication anywhere: in an email a text message on social media or in a letter. It can be used at work earning you respect and success. It can help you get along with difficult family members friends neighbors and others anywhere in your life. BIFF was designed to protect you and your reputation by responding quickly and civilly to people who treat you rudely while being reasonable in return. BIFF stands for Brief Informative Friendly and Firm. A BIFF response is easy to remember but hard to do. It takes practice! This first book in the Conflict Communication Series is for anyone dealing with high conflict written communications. Complete with instructions in the four - step BIFF method and numerous practical examples readers will learn the intricacies of stopping the back - and - forth messages and ultimately contain the conflict. (If you need to use BIFF with a co - parent BIFF for Co Parent Communication is just for you! And BIFF at Work is perfect for workplace communication.) This Second Edition includes a new chapter on Coaching for BIFF Responses. Anyone can use this coaching method to help someone else with a BIFF communication by asking 10 simple questions to make it even more effective. Then learn the EAR Statement technique in Calming Upset People with EAR for communicating in person (verbally) in high - conflict situations or with any upset person. An EAR Statement can calm an angry or upset person in seconds!
Title: Biff Quick Responses To High - Conflict People Their Personal Attacks Hostile Email And Social Media Meltdowns
Author(s): Eddy Bill
Publisher: Hci Press
Barcode: 9781936268726
Pages: 176 Pages, Illustrations, Unspecified
Publication Date: 9/16/2014
Category: Popular Psychology
